Frequently Asked Questions
When will I receive my order?
We offer free delivery on all of our products. Delivery time depends on the product, ranging from Express (1-2 Working Days) & Standard (3-5 Working Days) mentioned on the product page
How do I track my order?
Once your order has been placed, you will be redirected to a order confirmation page which will contain your tracking number.
You will also receive an email once your order is on the way - your order's tracking number will be included in this email as well.
If you are not able to find your tracking number, please contact support@vorsprung.com or send us a message from our Contact Page.
What’s your refund policy?
You can return your order for a refund within 30 days from your purchase, with a £10 restocking fee deducted, This does not apply to products which arrive with a manufacturers fault. Please read our Refund Policy page for more information.
For more information on how to return your order, please contact support@vorsprung.com, or send us a message from our Contact Page
How does the guarantee work?
Every product you purchase on the website is covered by a 1 year guarantee, or 3 years for an EV Wallbox. No need to sign anything, it’s automatically applied! It covers all manufacturer faults, just get in touch with us if you have an issue and we’ll take care of it.
Do you ship outside of the UK?
We ship to the Republic of Ireland as well as most of EU/Gulf. Please see our Shipping and Delivery page for more information.
How do I pay with Klarna?
Interested in a payment plan? You can pay with Klarna
Does Vorsprung provide installations?
Vorsprung offers high-quality EV chargers. We do not offer installation services.
However, our EV Chargers are:
DIY-Friendly: Clear, easy-to-follow manuals ensure seamless installation.
Local Electrician Compatible: No specialist required, with installation fees starting at £99.00.
Finding a Local Electrician:
Utilise platforms like Checkatrade, Rated People, MyBuilder, or Yell.co.uk to find skilled electricians in your area and review their customer feedback and ratings.
Note: We provide exclusive Live Chat support for immediate pre-sales and installation assistance.
Will your chargers fit my vehicle?
Yes! Our range covers every Electric Vehicle currently sold in the UK. Check out our EV Product Finder and find the chargers suitable for your exact car.
If you are unsure about which charger to purchase, you can read more about connector types here: Connector Types: Explained
Are your WallBoxes PEN approved?
All of our WallBoxes have PEN protection. This means you don’t need to spend extra money getting an earth rod installed.
What is Tethered and Untethered?
Tethered means the WallBox has a cable built into the unit and you plug into your car at the other end. Untethered WallBox chargers are designed to be used with a cable that has a plug on both ends. You simply plug one end into your car, and the other in the charger itself. It’s like a socket!
What is the difference between Vorsprung's Tethered WallBoxes?
Our WallBox Comparison tool is coming soon! Meanwhile, feel free to contact us if you need someone to explain the differences!
How fast will your WallBox charge my car?
We have both 7.4kW and 22kW WallBoxes. The speed at which your vehicle will charge depends on the battery in your vehicle, and your household electrical supply.
Our charging guide will tell you everything you need to know about your vehicle!
Do your Wallboxes have surge protection?
All of our WallBoxes have surge protection built in.
Are your WallBoxes solar compatible?
As long as you have a PV Inverter to convert the current from DC to AC, the solar panels can power your WallBox!
We don't currently have the ability to let you choose how much solar power is used by your charger but we're working on it!
Do you offer trade discounts?
Trade discounts are available! Please call us at 0208 826 9999.
You can also reach us via email, at trade@vorsprung.com, or via live chat, located at the bottom-right of your screen!
What is a 7.4kW EV charger, and is it suitable for Home Use?
A 7.4kW EV charger is perfect for home use. It provides a full charge overnight and works well with standard home electrical systems, typically using single-phase power. This makes it safe and convenient for most electric vehicles.
Can a 14kW EV charger be used at Home, and what are its benefits and requirements?
A 14kW EV charger offers faster charging than a 7.4kW charger, typically reducing charging time significantly. It is suitable for both Home Use and Commercial Use. However, it may require a more robust electrical setup, often needing three-phase power. Your home may need an electrical panel upgrade to handle the increased load, as standard systems usually handle up to 7.4kW with single-phase power. For 14kW, ensure your system can support around 60 amps.
What are the advantages of a 22kW EV charger for Commercial Use settings?
A 22kW EV charger is great for commercial use, such as workplaces, shopping centers, industrial units, public parking lots, hotels, hospitals and fleet charging stations. It offers fast charging and uses three-phase power, providing a significant range within an hour. It's usually not recommended for home use because it requires more power than typical home systems can provide without significant upgrades.
I don’t have a driveway and I need a WallBox longer than 10m. Do you have any?
This is a very common problem for new EV owners! The best solution is to order an Untethered Wall Socket, and a 12m or 15m Type 2-Type 2 Cable.
I upgraded to a new car and my old charging cable won't longer fit - do I need to buy a new one one?
All you need is an adapter! If you want to charge a Type 2 vehicle with a Type 1 charger, then this T2-T1 adapter is the product for you.
If you want to charge a Type 1 vehicle with a Type 2 charger, then it's the T1-T2 adapter you need.