Guarantee & Refund Policy
Easy Returns & Guarantees at Vorsprung
We want you to be happy with your Vorsprung purchase! Here's a quick guide to returning or replacing your items, and our warranty coverage.
Didn't love it? No problem!
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Return any unused item within 30 days for a full refund, minus a £10 restocking fee.
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Changed your mind? We can still accept returns within 30 days, but the restocking fee applies.
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Just contact us to get started: support@vorsprung.com
Something wrong? We've got you covered!
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All products come with a 1-year guarantee (3 years for EV Wallboxes) on manufacturer defects.
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Contact us if your item breaks, and we'll fix it or replace it for free.
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We'll even cover return postage for defective items.
EV Wallbox Guarantee
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Free repairs or replacements for manufacturer defects for 3 years.
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Contact us for troubleshooting and return instructions.
Appliance Guarantee
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Free repairs or replacements for manufacturer defects for 1 year.
Refunds
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We'll process your refund within 3 business days of receiving your return.
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Full refunds for defective items, minus restocking fee for change of mind returns.
Order Cancellations
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Once shipped, you'll need to return it for a refund (restocking fee applies).
Questions? Our friendly customer support team is happy to help! Reach out at support@vorsprung.com